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Growth Through Development
Training MaterialsDownloadable training materials for users |
Resources & Training MaterialMaterial covers: Yes - Company and ProductsTraining modules that give a good introduction to the key markets, products and services of our principal partner, Yes Telecoms. All sales people in Wish Communications must be fully competent and knowledgeable on this important area Strategic MarketingThese courses present an overview of strategic marketing, in order to understand the activities that make up the strategic sales and marketing process. Following this series of courses is ideal preparation for any senior sales or marketing leader looking to change a business’s direction. Sales StrategyDownloadable Sales Strategy courses are aimed at sales leaders and managers looking to create innovative strategies to improve company performance. Sales ManagementDownloadable Sales Management training courses. The courses in this section contain material that cover every part of a sales managers role. This ranges from the hiring of sales people, the induction of sales people, the motivation and retention of sales people and the dismissal of sales people. OracleThe foundation selling skills module that all sales people within the Wish Group need to go through. All other training modules on sales skills will be built on this platform that everyone has. Wish Markets and ProductsTraining modules that give a good introduction to the key markets, products and services that Wish sell. All sales people in the Company must be fully competent in the area that they operate in. Solution SellingThese modules are a more detailed look at the process of solution and value based selling, coming from the initial Oracle training programme Sales SkillsDownloadable Sales Skills training courses within this set of sales training courses the material ranges from customer service skills, telephone based selling, face to face selling and complex/strategic selling techniques. Sales Games for Sales TeamsThese downloadable sales games are a fun way of getting the sales team to think about improving areas such as information seeking, handling objections etc ideal for use within team meetings to boost and share best practise, fun and engaging and quick but very useful! Customer ServiceThese courses focus on building the skills and processes needed to build a world class customer service culture. They cover the basics skills from telephone skills to dealing with difficult people to embedding systems for measuring customer satisfaction i.e. the Net Promoter Score |
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